TLDR: Everyday when I run the Robovac 11, it finds so much dust and dirt. It's amazing. It is so quiet. You can barely notice it is there, until it runs into your feet. I was super doubtful of its cleaning power when I heard it, but it is a dust killer. When it goes under my couch that has skirting, the first several times I thought the Robovac 11 had stopped working because I could not hear it at all over the hum of the other things in apartment. Then about 3 days in there was some issues where it is started getting stuck more often but it still did a great job cleaning, support replaced my original and now the new one is doing great and I still give it five stars for the price, allowing me to do other things at home while it works.
Day 1: Greatest thing I have ever seen. It ran all over my apartment and never got stuck, popped itself under our couch which has skirting and bounced around in their for a few minutes before popping back out. I ran the room edge cleaning cycle which went great also.
Day 2 still great
Day 3-7 intermittent issues. The robovac would get stuck and proclaim that its wheel was stuck. I could see nothing in the wheel and no way to easily remove the wheel to get a better look. The device simply will not (most of the time now) go backwards. This meant I have to be home to robovac because it gets stuck and beeps. Not a deal breaker for me because the Robovac is super quiet and still cleans and with slight changes to apartment layout (blocking off a corner between two bookcases, blocking off the skirting on my couch, and adjusting my bike rack) it needs very little attention. If I have the remote most times I can just use the manual control buttons and pressing play pause so I don't actually have to pick it up. I was unable to call their call center when this issue first arose because of my work schedule not working with their call center open times.
Day 8 I called support.
First call to support
Problem: More often than not the Uefy Robovac11 wheels will not spin reverse, causing vacuum to get stuck places where it has to back up (seems to move forward and to turn just fine?) When vacuum is picked up and and a drop sensor is covered with a finger the wheels will spin forward but not backward (sometimes the wheel will sputter backwards but but only for a split second, sometimes multiple spurts.) Support told me to plug the Robovac 11 directly into its power cord for 5 hours, to flip the power switch a few times to reset the robovac, and to call back with my Amazon order number. I started a log of our correspondence.
Second call to support
Told representative my issue and how I reset it and charged it and a second piece of evidence which was that the Robovac would reverse just fine when its brush was not spinning (when the device it set to go back to base to charge is the only time this occurs, but it never got stuck when in that mode). Representative emailed a shipping label and asked me to return the device to them so they could inspect it and once the vac hit the mail they would send one back, 3-5 business days. I was so sad to box it back up.
Even with the glitch where my Robovac would get stuck because it could not reverse while vacuuming it was still AMAZING. Even on max it's not too loud. It does a great job cleaning.
I shipped the robovac back on Saturday. Monday I received the replacement. I promptly charged it directly from its cord for 2 hours longer than the device’s indicator says fully charged. I thought I had an issue but support told me it was a feature not a bug and it is working normally and not getting stuck except in a few Eufy traps i have (phone charger left out and certain corners) The replacement device has better eyesight than the last one, it is running into less things so far (only about 30 minutes of use by now), but gently gets very close, where the last one liked to bump things.
It gets stuck but not very often, and if you have nothing on your floor, and no furniture traps (I use a spare shower curtain rod and a long thin box to stop it from going certain places with out my direct supervision and when I am in the same room I remove the obstacles so it can clean but I am ready for it to get stuck) the robovac will do its job admirably. This robovac likes open spaces, not congested areas. Support helped with my issues and it is working great. From reading other peoples comments from support I can see they will help out with figuring out what is tripping the device up. You get what you pay for, and I got a great robovac that may be a little stupid but If I did not have such a crowded floor I think i would have no issues, and i could rearrange my furniture but i will just stick it out and it seems to be fine.
UPDATE!!!
I moved 4 months ago from all carpet (many too long for the vacuum technically but it still did its job) to now having all hardwood and laminate floors. There is an issue, the eufy is not good at picking up large debris on hardwood, not too great on carpet but much better than on hardwood, I also now have 3 dogs which constantly bring in grass from the yard, BUT the amount of dust and dog hair it collects is amazing. I can see the grass and sweep it up with a broom in a moment, but I have no idea how it picks up so much dust, we also regularly vacuum with a regular vacuum or sometimes with a lightweight for spot cleaning in hurry.
Also my robovac did find a dog turd once... but we discovered it soon after it hit it and after cleaning the eufy and replacing the brushes we are all good.
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Introduced by Anker Innovations in 2016, eufy is a purveyor of a smart lifestyle. Through ingenious designs and unmatched service, we offer a wide range of products.
With an emphasis on technology and research and development, we engineer our products with our consumers in mind, incorporating intelligent navigation, voice assistants, and smartphone apps to ensure a smart and effortless lifestyle for everyone. Rest easy, relax with eufy.
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Product Description
3 Dimensions Of Clean
1 rolling brush, 2 side brushes, and 1000Pa powerful suction ensure a thorough clean. Dirt is effectively loosened and extracted from the floor, then vacuumed into the dust collector.
*Not suitable for high-pile carpet or very dark-colored floors.
How Low Can You Go?
Low-profile design is 0.5in thinner than comparable models and slides under furniture to eliminate hidden dirt. Whether it's coffee tables or couches, RoboVac slips into areas other vacuums can't reach.
Specialized Cleaning Modes
3 distinct cleaning modes - Edge, Spot, and Max - concentrate cleaning power on stubborn dirt and difficult-to-vacuum areas.
100% Hands-Off Vacuuming
Climbs over rugs, rolls over uneven flooring, and is smart enough to avoid falling over ledges. Nowhere is off limits.
Triple-Filter System
RoboVac uses two filters and one high-performance filter to achieve a clean home.
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Compare with similar items
This Item  eufy RoboVac 11, High Suction, Self-Charging Robotic Vacuum Cleaner with Drop-Sensing Technology and High-Performance Filter for Pet, Designed for Hard Floor and Thin Carpet |  |  |  |  |  | |
| Price | Currently unavailable. | -28% $359.99 Typical: $499.99 | $649.99 | $249.99 | $279.99 | -50% $125.99 New Price: $249.99 |
| Delivery | — | Get it as soon as Saturday, May 11 | Get it as soon as Saturday, May 11 | Get it as soon as Saturday, May 11 | Get it as soon as Saturday, May 11 | Get it as soon as Monday, May 13 |
| Customer Ratings | ||||||
| Battery life | ||||||
| For deep cleaning | ||||||
| For cleaning up hair | ||||||
| Suction power | ||||||
| Value for money | ||||||
| Sold By | — | EufyHome | EufyHome | EufyHome | EufyHome | EufyHome |
| surface suggestion | Tile, Carpet | Hard Floor & Tile & Medium carpet | Hard Floor & Tile & Medium carpet | Hard Floor & Tile & Medium carpet | Hard Floor & Tile & Medium carpet | Hard Floor |
| runtime | 90 minutes | 180 minutes | 100 minutes | 100 minutes | 120 minutes | 100 minutes |
| batteries included | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ |
| battery average life | 1.5 hours | 160 minutes | 100 minutes | 100 minutes | 120 minutes | 100 minutes |
| compatible devices | Amazon Echo | Amazon Echo | App, Alexa, Google Home | — | Smartphones, Amazon Echo | Amazon Echo |
| weight | 6.66 pounds | 7.72 pounds | 20 pounds | 5.95 pounds | 6.9 pounds | 5.95 pounds |
Reviews with images
That seems to me a very dumb way to get out from a spot when you're ...
[UPDATE]Shortly after I wrote my original review, Eufy customer support contacted me and offer some tips on how to troubleshoot the vac issues I was experiencing. After following their advice (cleaning the drop sensors, according to error code) the vac would still get give up in unespected scenarios. I sent them pictures and described the vac behavior. The courteously offered to replace the vac with a new unit, updated for high pile carpet, according to their statement.Honestly, I checked the model and it was exactly the same than the one I had. The only different thing I noticed was the rubber lip behind the roll sticks a bit further in the roll assembly. That said, they did send a new unit to replace the misbehaving one and after using it for several days now, it's been doing a fantastic job.I would like to give Eufy customer support a shout-out for their prompt and very helpful intervention.[END UPDATE]I decided to write this review after 4+ months of use of the RoboVac.On the plus side, the vacuum has been faithfully cleaning my (mostly) carpet floors impeccably for all those maths I've had it. The battery life has been consistent throughout the whole period, living up to the description.Aside from cleaning the dust compartment every so often and dusting/washing the filters whenever I feel is needed, the vac hasn't needed any maintenance. I do sometimes pick it up and remove any carpet threads that get tangled in the roll, but that's to be expected.I have cables laying in my apartment floor, for my home theater, and so far those haven't been an impediment for the vac to work as expected. It has never got stuck because of the cable.What leads me to rate it 3 stars and what I see as the only down side, is that the thing DOES GET STUCK A LOT, mostly without a valid reason. I have it programmed to clean at 10:00am, when I'm away from home. At least 8 out of ten days when I come back, I can count on the vac NOT BEING in the dock. It will be stranded somewhere in my apartment, after just half a cycle, or in low battery mode while searching for the base.To be fair, my layout is not the easiest to navigate, though it is fairly small (I live in a studio). The problem is that sometimes the vac will just give up in the most dumber of situations.To provide some examples, I've seen it give up literally 10 inches in direct line (front facing) from the dock. I have attached a picture of this scenario. I have also seen it give up, in the middle of a cycle, while cleaning along a wall (still charged, not looking for the dock yet) as shown in the other picture. I've seen it get stuck in an open area, with only one wall. It will try to go through the wall (I guess), and after realizing it can, it will do a 360-degree turn and try to ram the wall again. That seems to me a very dumb way to get out from a spot when you're stuck. I must say that last scenario, which I have witnessed several times (no exaggeration here) happens mainly, though not exclusively, when searching for the dock.Notice that when I say "I've seen it", I mean exactly that, because I work from home sometimes and I get to witness those scenarios. I'm getting a bit tired of having to manually (with the remote) guide the thingy to the base, because no matter how many chances I give it (by pressing the home button) it will fail to find the dock. This happens a lot.Summarizing, I like how well the vac cleans, but the navigational aspect of it is really bad.
Top reviews from other countries
Susan R
Excellent RoboVac. Met all expectations.
Reviewed in Canada on February 22, 2021
Dr Lipin S Prasad
Great product ,great valie for money
Reviewed in India on May 30, 2018